Rage Rooms Leamington Spa - Customer Terms and Conditions
Booking and Payment
1. **Eligibility**:
- Participants must be aged 10 or older.
- No more than 2 people are allowed in the room at one time.
2. **Booking Process**:
- All bookings must be made online or via phone.
- Full payment is required before the scheduled session.
3. **Payment**:
- Payments are to be made in full at the time of booking.
- Accepted payment methods include major credit/debit cards, PayPal.
Cancellation and Rescheduling
4. **Cancellation**:
- Cancellations made more than 48 hours before the scheduled session will receive a full refund.
- Cancellations made less than 48 hours before the session will not be eligible for a refund.
5. **Rescheduling**:
- Rescheduling is allowed if requested more than 48 hours before the scheduled session.
- Rescheduling requests made less than 48 hours before the session may not be accommodated.
Waiver and Safety
6. **Waiver**:
- All participants must sign a waiver before engaging in any activities within the rage room.
- Participants under 18 must have a waiver signed by a parent or legal guardian.
7. **Safety Rules**:
- Participants must follow all safety instructions provided by staff.
- Safety gear, including helmets, gloves, and protective eyewear, must be worn at all times.
- Any misconduct or failure to comply with safety rules may result in immediate termination of the session without a refund.
Liability
8. **Liability**:
- Rage Room Leaminon spa is not liable for any injuries or damages incurred during the session, provided safety rules are followed.
- Participants are responsible for any damages caused intentionally to the rage room facilities beyond the scope of normal activity.
Conduct
9. **Behaviour**:
- Respectful behaviour is expected at all times.
- Any aggressive or inappropriate behaviour may result in immediate termination of the session without a refund.
10. **Alcohol and Drugs**:
- Participants under the influence of alcohol or drugs will not be allowed to participate and will forfeit their session without a refund.
Miscellaneous
11. **Personal Belongings**:
- Rage Room Leamington Spa is not responsible for any lost or stolen personal items.
12. **Changes to Terms**:
- Rage Room Leamington Spa reserves the right to amend these terms and conditions at any time. Participants will be notified of any changes prior to their session.
By booking a session, participants agree to abide by these terms and conditions. For any questions or clarifications, please contact hello@ragerooms-leamingtonspa.co.uk