Rage Rooms Leamington Spa - Customer Terms and Conditions
Booking and Payment
1. **Eligibility**:
- Participants must be aged 10 or older.
- No more than 2 people are allowed in the room at one time.
2. **Booking Process**:
- All bookings must be made online or via phone.
- Full payment is required before the scheduled session.
3. **Payment**:
- Payments are to be made in full at the time of booking.
- Accepted payment methods include major credit/debit cards, PayPal.
Cancellation and Rescheduling
4. **Cancellation**:
- Cancellations made more than 48 hours before the scheduled session will receive a full refund less a 10% admin fee.
- Cancellations made less than 48 hours before the session will not be eligible for a refund.
5. **Rescheduling**:
- Rescheduling is allowed if requested more than 48 hours before the scheduled session.
- Rescheduling requests made less than 48 hours before the session may not be accommodated.
Waiver and Safety
6. **Waiver**:
- All participants must sign a waiver before engaging in any activities within the rage room.
Link to waiver here https://waiver.smartwaiver.com/w/k2vbhku8eme1ewgxg2e69d/web/
- Participants under 18 must have a waiver signed by a parent or legal guardian.
- Anyone under 18 must be supervised at all times while in the Rage Rooms. No under-18s are allowed to be left unsupervised anywhere in the building. If you are participating with children, please ensure appropriate supervision is arranged for them while you are in your session.
7. **Safety Rules**:
- Participants must follow all safety instructions provided by staff.
- Safety gear, including helmets, gloves, and protective eyewear, must be worn at all times.
- Any misconduct or failure to comply with safety rules may result in immediate termination of the session without a refund.
Liability
8. **Liability**:
- Rage Room Leaminon spa is not liable for any injuries or damages incurred during the session, provided safety rules are followed.
- Participants are responsible for any damages caused intentionally to the rage room facilities beyond the scope of normal activity.
Conduct
9. **Behaviour**:
- Respectful behaviour is expected at all times.
- Any aggressive or inappropriate behaviour may result in immediate termination of the session without a refund.
10. **Alcohol and Drugs**:
- Participants under the influence of alcohol or drugs will not be allowed to participate and will forfeit their session without a refund.
Miscellaneous
11. **Personal Belongings**:
- Rage Room Leamington Spa is not responsible for any lost or stolen personal items.
12. **Changes to Terms**:
- Rage Room Leamington Spa reserves the right to amend these terms and conditions at any time. Participants will be notified of any changes prior to their session.
By booking a session, participants agree to abide by these terms and conditions. For any questions or clarifications, please contact hello@ragerooms-leamingtonspa.co.uk